Privacy Policy | XRAGENCY

Last updated: October 2025

Introduction

At XRAGENCY, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the European General Data Protection Regulation (GDPR).

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Data Controller

The data controller responsible for your personal data is:

XRAGENCY (SASU)
SIREN: 889 178 141
President: Antoine Rebuffé
Contact: Contact Form

Data We Collect

We may collect and process the following types of personal data:

Identity data: Name, email address, phone number
Contact data: Company name, address, website URL
Technical data: IP address, browser type, device information, cookies
Usage data: Information about how you use our website and services
Communication data: Messages and inquiries you send us through contact forms

How We Use Your Data

We use your personal data for the following purposes:

To provide and deliver our services to you
To respond to your inquiries and customer support requests
To improve our website and services
To send you marketing communications (with your consent)
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: When you have given explicit consent for specific purposes
Contract: When processing is necessary to fulfill a contract with you
Legitimate interests: When necessary for our legitimate business interests
Legal obligation: When required by law

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your data, we will securely delete or anonymize it.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access: Request a copy of your personal data
Right to rectification: Correct inaccurate or incomplete data
Right to erasure: Request deletion of your data ("right to be forgotten")
Right to restriction: Limit how we process your data
Right to data portability: Receive your data in a structured format
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us. We will respond to your request within one month.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device.

Types of cookies we use:

Essential cookies: Necessary for the website to function properly
Analytics cookies: Help us understand how visitors use our website
Marketing cookies: Track your browsing habits for targeted advertising (with your consent)

You can control cookies through your browser settings and withdraw consent at any time.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Services

We may share your data with trusted third-party service providers who assist us in operating our website and providing services (e.g., hosting providers, analytics tools, payment processors).

These third parties are contractually obligated to protect your data and use it only for the specified purposes.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

XRAGENCY
Via our contact form

You also have the right to lodge a complaint with your local data protection authority (CNIL in France).